At Nova Weight Clinic, we believe it's important that you know where you stand. Below, you'll find a brief overview of our key agreements.

What we do

• Weight loss and lifestyle.
• No urgent or acute care. For other medical complaints, always contact your GP or specialist.

Our legal obligations

Nova Weight Clinic is a recognized healthcare provider. This means we work in accordance with Dutch laws and regulations, such as:

• Wkkgz (quality, complaints and disputes in healthcare);
• WGBO (patient rights);
• BIG Act (authorization and registration of healthcare providers);
• GDPR (Privacy and Data Protection);
• Patient safety.
  

This way you can be sure that you receive care that meets the legal quality standards.

Your rights

• Received good and careful care.
• Information and access to your file.
• File a complaint with us. If your complaint remains unresolved, you can contact an independent complaints officer or the Health and Youth Care Inspectorate (IGJ).

Your duties

• Always provide us with the correct information we need to help you properly.
• Stick to the agreements made.
• Treat our employees with respect.

Appointments and cancellations

• You can cancel or reschedule your appointment free of charge up to 24 hours in advance.
• If you cancel later or do not show up, you may be charged for the consultation .

Payment

• Most treatments are not covered by health insurance .
• You pay yourself according to our rates and the agreed term.
• In case of late payment we may charge interest and collection costs.

Privacy

• We handle your personal data and medical data with care, in accordance with the GDPR .
• You can read all about this in our Privacy Policy.

Liability

• We are liable for damages if it can be demonstrated that an error has been made on our part, within the coverage of our professional liability insurance.
• We are not liable for indirect damages (such as lost income).

Disputes

• Dutch law applies to our care and these terms and conditions.
• In case of disputes, we will first work together to find a solution. If that doesn't work, the competent Dutch court will decide.